RfS FAQs - Technical support to airports and airport stakeholders

In relation to the Request for Services (RfS), Airport Services Consultancy in Bosnia and Hercegovina published on the www.posao.ba website on August 1, 2018, and in line with MarketMakers’ procurement procedures on confidentiality and impartiality, please find below further clarification and answers to questions we received before the deadline on August 15, 2018.


Q1. Is there a budget estimate for this project so that bidders can better gauge the level of resource needed to satisfy the proposal requirements? 
A1. No. The service providers should provide only the solutions (and services) at the most cost-efficient price that we achieve the desired result. In communicating a budget, all respondents would naturally engineer their financial proposals towards the given budget, rather than being competitive in offering what is required.


Q2. Will the airports be able to provide any traffic/passenger profile data to assist the study, e.g. passengers by airline or passenger survey data? 
A2. Airports possess at least basic traffic data (no. of flights, no. of passenger arrivals/departures); for some airports this is more disaggregated than others. Data on passenger profiles (and passenger surveys) is less available and bidding consultants/service providers should assume there is little information in this regard. MarketMakers will support the preferred bidder to obtain crucial data for preparatory purposes from requested airports ahead of the first activities.


Q3. How long is the study envisaged to take, are there deadlines/timescales for each deliverable and how many trips to Bosnia are expected throughout the duration of the project? 
A3. As per the RfS, we expect service providers to offer a workplan that is feasible for them to adhere to with the notion of commencing first actions in late October/early November 2018. This is indicated in Sections 4 and 5 of the RfS.


Q4. Outside of Banja Luka Airport, would there be an expectation of continued route development support after the essentials training to the other airports? 
A4. No. At present the RfS under the second objective foresees detailed (follow-on) support only to Banja Luka Airport. This may change at a later date, but all proposals should be offered to MarketMakers in the current knowledge that Banja Luka Airport will be the main recipient of follow-on services.


Q5. Relating to the financial proposal task 2 (direct support to Banja Luka Airport), would we be able to provide multiple prices? One price which would cover all of the tasks listed under “2. Direct Support to Banja Luka Airport” as well as an additional price for further continued route development support after this task is completed. This can then be an option which you may or may not wish to choose after the completion of the initial RFP. 
A5. Service providers/applicants should submit offers using the template table in Section 5 of the RfS. If service providers/applicants wish to make it clear in the table, which are essential services/activities and which are non-essential services/activities (i.e. value-added services/activities, that are not directly requested in the RfS), they are free to do so. We cannot accept multiple prices or multiple financial proposals. Simply, service providers/applicants should offer their core services with associated prices and indicate the other services/actions as 'optional add-ons'.


Q6. Can you outline the current team structure within Banja Luka Airport? This would include executives, route development and marketing teams. If this can be done for all airports that would be great. 
A6. All airports consider the detailed organisational structure to be commercially sensitive information and prefer not to make the data public; detailed information will be shared with the successful bidder only. 
However, all airports have executive management in place who make strategic decisions about the future direction of the airport. Route development, as a strategic function, is something that typically takes place at the executive management level, although some airports have a route development unit. Airports do engage in marketing actions – some airports have a unit, for other airports this is the responsibility (or one of the responsibilities) of an individual. Again, the preferred bidder will be supported to obtain crucial data ahead of the initial activities commencing.